Refund policy

At Pawgy Pets, every product is made with care. Please read this policy carefully before placing your order — it helps us serve you better and sets the right expectations from the start.

What Can Be Exchanged?

Only apparel (clothing) is eligible for exchange — and only for size, not design or product.

The following categories are not eligible for exchange or return under any circumstance:

Sizing — Get It Right Before You Order

We strongly recommend measuring your pet before ordering any apparel.

• Add +2 inches for small breeds and +4 inches for large breeds for a comfortable fit.
• Size charts are available on each product page.
• Still unsure? Reach us at hello@pawgypets.com or WhatsApp +91 8273799940 / +91 7895555157 before ordering — we're happy to help.

Exchange Policy (Apparel Only)

Eligibility

• Non-customised apparel only
  
• One exchange per order, no exceptions
• Request must be raised within 4 days of delivery via our Exchange Form

Item Condition

Your item must be returned in the following condition to qualify:

• Unworn, unwashed, and unused
• Original packaging with all tags intact
• Free of stains, odours, pet hair, and damage

Items that don't meet these conditions will not be accepted.

Exchange Costs

• ₹99 shipping fee applies to all exchanges (paid by customer)
• If the new size is priced higher, you pay the difference
• If the new size is priced lower, a credit note is issued — no cash refund

Customised & Personalised Items

Products made to custom sizes or personalised with names/details cannot be exchanged or returned.

If the item doesn't fit:

• You must share photos/videos with proof of the measurements you provided, within 2 days of delivery
• If the error is on our end, we'll resolve it with a replacement, alteration, or refund — promptly

Damaged on Arrival?

Email us at hello@pawgypets.com within 3 days of delivery with clear photos of the damage.

We'll send a replacement or arrange an exchange at no extra cost to you.

Refunds

We do not offer cash refunds, except in the following cases:

• Item cancelled by us (see below)
• Verified damage on arrival where a replacement isn't possible

In all other cases where credit is due, a credit note is issued.

Shipping charges — both original and exchange — are non-refundable.

Order Cancellations

By You

• Cancellations can be requested within 2 hours of placing the order
• Once the order is processed or dispatched, it cannot be cancelled
• Pawgy Pets reserves the right to accept or decline any cancellation request

By Us

• We reserve the right to cancel orders due to stock issues, pricing errors, or other circumstances
• If your order is cancelled after payment, a full refund will be issued to your original payment method

Shipping & Address Responsibility

• You are responsible for providing the correct delivery address at checkout
• Pawgy Pets is not liable for parcels that are refused, unclaimed, or undeliverable due to an incorrect address

A Note on Wear & Tear

All Pawgy Pets products are crafted with care and quality-checked before dispatch. Once delivered, we cannot be held responsible for damage caused by chewing, rough handling, improper washing, or general wear and tear. No replacements will be issued for such cases.

Need Help?

📧 hello@pawgypets.com
📱 +91 8273799940 / +91 7895555157 (WhatsApp)

We're always happy to help you find the right fit before you order. Thank you for shopping with Pawgy Pets. 🐾